Blog Post

Published October 10, 2018

Four Simple Strategies for Improving Your Patients’ Health Literacy

Four Simple Strategies for Improving Your Patients’ Health Literacy

The U.S. has a health literacy problem. According to the U.S. Department of Health and Human Services, nearly nine out of ten adults lack the necessary skills to manage their health and prevent disease. Low health literacy has been linked to higher rates of chronic illnesses and preventable hospitalizations, poor self-care and less frequent use of preventive services.

At some point, everyone will need to be able to access, understand and act upon health information to address a health issue. While it is crucial that health systems promote accessibility and understanding, healthcare providers shoulder the primary responsibility for improving health literacy.

A closer look at health literacy    

Health literacy is defined as “the degree to which an individual has the capacity to obtain, communicate, process, and understand basic health information and services to make appropriate health decisions.”

For example, someone with a high level of health literacy would understand the relationship between smoking and cancer risk, which empowers them to make healthier lifestyle choices. They also will likely be able to recognize the basic symptoms of a chronic disease, which will enable them to access care when needed.

While choosing a healthy lifestyle, knowing how to seek medical care and taking advantage of preventive measures are all benefits to individuals who understand and use health information, access to information is a key determinant of health literacy according to the World Health Organization. People who have limited or no access to health-based information are likely to experience lower levels of health literacy.

Using a few simple strategies, you can improve your patients’ health literacy skills by providing health information that is accessible, clear and actionable.

Use plain language

An important strategy for improving health literacy is to use plain language in both verbal and written communications. According to, plain language should ensure that users can find what they need, understand what they find, and use what they find to meet their needs.

Key elements of plain language include:

  •     Organizing information so the most important points come first
  •     Breaking complex information into understandable chunks
  •     Using simple language and defining technical or medical terms
  •     Using the active voice

Use visual aids

Visuals, including simple illustrations, images, informational graphics and videos, can help patients better understand health information. Visual aids can also reinforce written or verbal health communication. This is especially important since health information given in a stressful or unfamiliar situation is less likely to be retained.

It is important to choose meaningful visuals that are culturally sensitive, linguistically appropriate, have clear heading, labels and captions, and support your message.

Resources for finding and using visuals effectively include:

Patient decision aids that are rich in visuals are also a valuable tool for enhancing shared decision making as well as health literacy.

Recommend and use technology

According to a 2017 Pew Research Center study, nearly 90% of Americans are now online and 77% own a smartphone. Recent developments in technology, such as patient portals, telemedicine solutions and mobile applications can help you connect more effectively with more patients, which will ultimately contribute to improved health literacy levels.

Ways technology helps:

  • Patient portals can deliver critical health information, such as test results and treatment instructions
  • Telemedicine can be used to assess and treat underserved patient population, such as those with limited mobility and in rural areas
  • Mobile apps offer patients multiple options for learning about or managing health issues. Smartphone apps can collect personal health data to be shared with physicians, provide general health information, and assist with preventive lifestyle strategies

Use effective teaching methods

The Institute for Healthcare Improvement suggests several teaching methods providers can use to improve communication and help patients better understand health information:

  • Ask open-ended questions to assess a patient’s understanding of written materials, including prescription labels.
  • Use the Teach Back communication method to determine if a patient has understood your instructions and can repeat the information in their own words.
  • Use “Show Back” when teaching a patient to use a device or perform a task, to demonstrate correct use.
  • Speak more slowly when providing instructions, with an emphasis on being respectful and clear without being patronizing.


October is Health Literacy Month– a time to promote awareness about health literacy and the value of understandable health information and to work on ways to solve health literacy problems.  This year’s theme is “Be a Health Literacy Hero,” which is about taking action and finding ways to improve health communication. You can be a health literacy hero by using just 4 simple strategies with your patients! Know a health literacy hero? Share the story here.

ACP Decision is committed to developing video decision aids that provide patients with information they can understand and use to make the best decisions for their health. Contact us to learn more!

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